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Care & Maintenance

Your Curly Heaven clip-Ins are 100% Remy human hair which means they should be treated like your own curls… just with a little extra intention.

With proper care, your extensions can last 9–12+ months.

Washing Guidelines

• Wash after 10–15 wears (or when product buildup occurs)
• Always detangle gently before washing
• Use lukewarm water
• Cleanse with a sulfate-free, curl-safe shampoo
• Apply conditioner mid-shaft to ends (avoid clips & bands)
• Rinse thoroughly and gently squeeze out excess water
• Do not rub, twist, or wring

Pro Tip: Over-washing reduces longevity. Less is more.

Drying

• Pat dry with a microfiber towel
• Air dry flat for best curl integrity
• Optional: Diffuse on low heat + low airflow

Allow curls to fully dry before storing.

Detangling

• Always detangle from ends upward
• Use fingers or a wide-tooth comb
• Detangle when wet or with a light leave-in spray
• Avoid heavy oils that cause buildup

Gentle handling preserves the curl pattern and cuticle alignment.

Styling

• Safe to heat style up to 350°F (use heat protectant)
• Can be professionally colored or toned
• For curl refresh: lightly mist with water + scrunch

Remember: The more heat and color processing, the shorter the lifespan.

Storage

• Store fully dry
• Keep in a satin bag or box
• Lay flat or loosely coiled
• Keep away from humidity

Proper storage prevents tangling and preserves texture.

What to Avoid

✗ Sleeping in clip-ins
✗ Swimming with clip-ins
✗ Heavy alcohol-based products
✗ Excessive brushing

Returns & Exchanges:

We gladly accept returns and exchanges for hair extensions within a thirty (30) days, return window begins when the order is fulfilled., provided that the extensions have not been opened, worn, or tampered with.

(Final sale items, ponytails, accessories and gift cards are not eligible for a return/exchange).

Sample Hair Piece:

Enjoy a sneak peek without any strings attached: Each order comes with a sample hair piece that’s part of your full set, so you can see the color, texture, length, and quality to ensure it's a perfect match before fully committing.

To keep your return or exchange options open, make sure the main compartment stays sealed and unopened.

Processing Times:

For standard shipping, please allow 1-3 business days for order processing. During the Holiday Season, processing times may be slightly extended. Please note that we do not ship orders on weekends.

Shipping Times

United States: 2–7 business days
Canada: 5–10 business days
International: 7–14 business days

Shipping times may vary depending on carrier and location.

We are not responsible for delays caused by customs, weather, or carrier disruptions.