Our return policy allows for returns and exchanges within 30 days for all unopened, unworn, and undamaged hair extensions, including the sample piece. Both the hair and its packaging must remain in their original, pristine condition as when they were initially dispatched to you.

All of our packaging features a sample hair piece in a dedicated compartment. You are welcome to remove the sample hair piece to assess its color, quality, and curl pattern. However, it's essential to keep the sample intact and ensure that the main compartment remains sealed to qualify for a refund or exchange. If the security seal on the main compartment has been broken, or if there is evidence of tampering with the hair, the order will no longer be eligible for a return or exchange.

It is essential to initiate a return or exchange request through our online portal and obtain approval for your return before dispatching it. Please be aware that any merchandise returned without approval will not be accepted. The return will be denied without refund, and the merchandise will not be returned to you.

It's important to note that human hair extensions are categorized as hygienic-sensitive products. At Curly Heaven, we prioritize hygiene and public safety, which is why we do not accept returns or exchanges for items that have been opened or tampered with in any way.

The customer is responsible for covering all return shipping expenses. We strongly advise using a shipping method with tracking capabilities, as Curly Heaven cannot be held accountable for any lost returns.

If we provide you with a return shipping label, please be aware that a $9 shipping fee will be subtracted from your refund amount.

A $20 restocking fee is applied to all returns in order to offset the time and expenses involved in inspecting, repackaging and restocking the item.

Restocking fee does not apply to exchanges.