Keeping your information safe

Curly Heaven is committed to keeping your information safe and secure and handling it in accordance with our legal obligations. This Privacy Policy (Policy) is designed to help you understand how we handle your data. It also explains your rights and choices. This Policy applies to these services (which we call the Platform in this Policy): the Curly Heaven website and online store; our mobile apps; our social media pages; our retail locations; and anywhere else we gather information about you and refer to this Policy. How we handle your information depends on which Platform services you use, and how you use them.

Our privacy policy is to respect and protect the privacy of our customers. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. 

About us and this Policy

Who we are - Sambi Enterprise , LLC operates the Platform and is referred to in this Policy as “Curly Heaven”, “we”, “our” or “us”. This Policy supplements and is governed by our Terms of Use (“Terms”). Capitalized terms that are used but not defined in this Policy are defined in our Terms. The Terms describe how the Platform works in general, including security measures we use to protect our systems and the information described in the Policy. When this Policy applies - This Policy applies to you when you use the Platform, effective as of the Last Updated date below. By using or accessing the Platform, you signify that you have read, understand and agree to be bound by this Policy and the Terms.

Because the Platform changes often, this Policy may change over time. Anytime we modify the Policy, we will post a revised version on the Platform and update the Last Updated date below. If you have given us your contact information, we will notify you before any material changes take effect so you have time to review them. Location-specific sections - The Platform operates from the United States, but this Policy applies worldwide.

 Information we collect

Information you provide - You may use much of the Platform without providing any information about yourself. However, to use some aspects of the Platform, we will need information about you, such as if you:

• Establish an account
• Purchase products or services
• Contact or communicate with us
• Subscribe or opt-in to our newsletters, alerts, or other communications
• Participate in a contest or promotion or redeem a prize

When you submit information through the Platform, whether provided to enable a service or through product reviews, you are consenting to its collection, use and disclosure in accordance with this Policy. Information you provide us may include personal identifiers. Please note that if you provide sensitive personal information to us, we use it only for our operational business purposes, and we do not disclose it to others for any other purpose. We attempt to limit the amount of sensitive personal information we collect. For instance, make a purchase through our Platform, your payment information, like your full credit card number and any payment-related security information, is only collected and processed our payment processing partners. Information collected when you use the Platform - As you use the Platform, cookies and other technology we use will generate technical data about which features you use, how you use them and the devices you use to access our services. This information may include:

• “Commercial Information” about your orders of products or services from us and interactions with store products.
• “Device Information” related to the device you use to interact with the Platform, such as your IP address, its advertising IDs (which are randomly generated numbers that can be reset through your device’s settings, such as the device’s Apple IDFA or Android Advertising ID), its browser and operating system, its internet service provider, and its settings.
• “Internet Activity” related to your use of the Platform, such as the pages you visit, the sites you use before or after visiting ours, your actions within the Platform, the content or advertisements you interact with, general geolocation information, time stamps and performance logs and reports.

How we use information

When you place an order with us, we collect certain personal information necessary to process and fulfill your order. This information includes your name, email address, phone number, home address, and shipping and billing addresses. We do not view or store your credit or debit card information.

Additionally, we may obtain information through authentication or identity checks. We may occasionally request your telephone number, which may be provided to our courier for delivery purposes. Collecting this information allows us to process your order efficiently and keep you informed of its status.

Disclosures of information to others

Since our goal is to help you discover great products and services, the principal reason we disclose your information is to maintain and improve your experience of the Platform. This section describes how and why we exchange personal information with contractors and third parties. It also describes exchanges made for certain purposes, like legal reasons and consensual direct marketing. We also disclose identified and/or anonymized data for these purposes. Functional disclosures - In addition to the use of trackers described above, we contract with companies or individuals to provide certain services related to the functionality and features of the Platform, including payment processing, email and hosting services, software development, shipping and fulfillment, data management, and administration of contests and other promotions. We refer to them as “contractors.” We may disclose information about you, such as Personal Identifiers, Commercial Information, Internet Activity and Device Information, to contractors as necessary for them to perform their services. Contractors are not permitted to use information about you for any other purpose. 

• Analytics providers, namely Google Analytics, to tell us how the Platform is doing, such as which parts interest visitors and how long they visit before leaving. Among other data, they may receive your IP address.
• Various hosting services and data processors to provide the infrastructure of the Platform which ensures that traffic is from real people, not computers. Among other data, they may receive your IP address.
• Payment providers, namely ShopPay, Amazon Pay, PayPal as applicable, to process payments between you and us, such as for subscriptions or products. These providers receive information about your order in order to tie your payment process to your order. We don’t receive all of the information you may provide to them as part of that process (for instance, we don’t receive full payment-account numbers).
• Fraud prevention provider, personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

Security 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

The use of cookies 

We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

Cookies and other technology - We and third party partners collect personal information on the Platform using cookies, pixel tags or similar technologies. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. We may use both session cookies (which are deleted from your device when you exit the Platform) and persistent cookies (which remain on your device for longer or until you delete them manually). A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. If you opt in to email or text messaging from us, cookies may be used to personalize your experience (e.g. send you personalized text messages such as shopping cart reminders).

Consent 

How do you get my consent?

With your consent at your request, we may periodically ask for your permission to disclose your information to third parties. Whenever we seek your consent, we will clearly explain the purpose and scope of the disclosure. For instance, we may offer discounts if you consent to join our mailing list or participate in a promotion involving direct marketing communications. In such cases, the Platform will display a checkbox near the email submission button, indicating that by clicking the button, you agree to share your email with the content provider.

You are solely responsible for any user content that you submit. You are legally liable for the user content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner, or subject featured in such submission, or defamatory comments.

You grant to Curly Heaven the worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your uploaded User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its webpages, social media pages operated by the Licensed Parties, promotional e-mails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known.

You hereby represent and warrant that (i) you own all rights in and to your User Content, (ii) if the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (iii) you are not a minor, (iv) you are legally entitled to post the User Content, and the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law, and (v) the User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content.

The User Content that you submit is deemed non-confidential and the Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the Licensed Parties’ respective privacy policies. By using the Services, you are consenting to Curly Heaven’s collection of any personal information you provide for the Curly Heaven’s use and disclosure in connection with the use of your User Content as described herein. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the Services or otherwise provide Curly Heaven with personal information by contacting info@curlyheaven.com. Your personal information may be transferred to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on Curly Heaven’s behalf. By using the Services or otherwise providing Curly Heaven with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with the terms of these Terms, the Privacy Policy and applicable data protection laws and regulations.

Curly Heaven reserves the right to remove any User Content from the Site, the Brand properties and the Services at any time, for any reason. If you believe User Content residing on the Site or the Services infringes a copyright, please refer to our Copyright Policy below. 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@curlyheaven.com

Changes to this privacy policy 

If we make material changes to this policy, we will notify you here effective as of the Last Updated date below, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Legal Purchase Age 

The Platform is intended for adult users. We do not knowingly collect information from anyone under the age of 18, and we do not share or sell information about anyone under 18 without affirmative authorization. If we learn that we have collected information from a child under age 18, we will delete that information as quickly as possible.

• If you are under 18: sorry, but please leave the Platform. If you’ve already sent us information, please contact us first so we can delete it.
• If you are a parent or guardian of a child under 18 years of age and you believe your child has provided us with information, please contact us.

Contact us 

If you have questions or comments about this Policy, please contact us at info@curlyheaven.com, 478 E Altamonte Drive #108725, Altamonte Springs FL 32701

Notice of Financial Incentive

From time to time, we may offer you promotional pricing or discounts in exchange for enrolling in our SMS or email marketing messages. By confirming enrollment, you consent to receive our SMS or email messages until you opt out, including any discount codes we offered you. The specific terms of any offer are disclosed at the time the offer is extended. To opt in to emails, a consumer must enter their email address into the form and submit it. To opt in to SMS messages, a consumer must enter their phone number and reply Y to the auto-generated message. To opt out of future email, unsubscribe from our marketing emails by using the unsubscribe link in the email footer at any time. To opt out of future SMS, reply "STOP" to any of our SMS.

Last Updated: June 1, 2024